Customer Service Representative

Can work out of any of the below locations:

• 516 E. Township Line Rd, Blue Bell, PA 19422
• 490 S. Saint Johns Church Rd, Camp Hill, PA 17011
• 4200 Chambers Hill Rd, Harrisburg, PA 17111

Schedule: Hybrid (once trained)
M-F (Normal business hours)

Peirce-Phelps is a regional distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) equipment, parts, and supplies. Peirce-Phelps operates in a traditional and business-to-business (B2B) environment, selling its products through licensed HVAC/R contractors and manufacturer brand dealers. These dealers are independent companies that sell, deliver, and service Carrier, Bryant, Payne and many other products to residences and businesses in our markets. Peirce-Phelps offers customers a wide range of product lines with competitive pricing, best-in-class customer service, and valuable timesaving services that position Peirce-Phelps as an industry leader.

Responsibilities include:

• Customer Order Data Entry
• Answering In-bound calls
• Contacting customers via email and/or phone regarding order confirmation and backorder notification
• Shipment Tracking
• CRM Database updating
• Marketing of red list and as is products
• Credit card payment transaction processing
• HVAC Product Knowledge helpful but not necessary
• Ideal Candidate must possess fast typing/data entry skills, a high sense of urgency, be extremely detail oriented and have great organizational and communication skills.  

About Us

Peirce-Phelps is a subsidiary of the largest Fortune 500 independent HVAC/R distribution company in the world, Watsco, Inc. (NYSE:WSO) At Peirce-Phelps we proudly distribute industry leading brands such as Carrier, Bryant, Payne, and many others, as well as a full-line of parts, supplies and accessories necessary for HVAC installations and repair. Founded in 1926, Peirce-Phelps now has 21+ locations servicing the Pennsylvania, New Jersey and Delaware areas. Our customer-focused associates, vast inventory and technology initiatives allow us to provide our customers with best in class service.

Peirce-Phelps is dedicated to employing the best workforce in the industry, building strong relationships with our suppliers and helping our customers succeed.  We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our store locations to our e-Commerce and mobile platforms, our team has the tools to help you grow your career.

Find out more about Peirce-Phelps at www.peirce.com.

Peirce-Phelps is an Equal Opportunity Employer. 
As a member of the team, you will enjoy:

• Exciting opportunities with a company that is growing
• Great work hours! Standard business hours are Monday-Friday
• Competitive pay
• Paid time off
• Tuition assistance
• Medical, dental, and vision insurance
• Life insurance coverage
• 401(k) Plan
• Employee Stock Purchase Plan
• Short Term/Long Term Disability
• Health Savings Account with employer contribution
• Employee Referral Program
• Employee Purchase Program

Visit our Careers page for more information.